For a bank with a large, distributed branch network, paper-driven account opening can create delays, manual effort, and fragmented operations. This case study explores how a leading Indian bank used Digital CASA to simplify customer onboarding and build a faster, more connected acquisition process.

Key learnings you’ll discover inside:

• How the bank reduced account opening TAT from 7 days to just 2 hours, creating a significantly faster path from application to account activation. 
• How 100% end-to-end process visibility helped teams track applications, identify bottlenecks, and strengthen operational control.
• How digital and assisted onboarding enabled customers to open accounts remotely or through tablet-enabled journeys, reducing dependence on traditional paper-based processes. 
• How omnichannel account opening allowed customers to start, resume, and complete applications across channels without having to restart the process. 
• How the digital onboarding model helped the bank build greater capacity for customer acquisition, without requiring a proportional increase in branch and back-office effort. 

Download the complete case study to explore how Servosys helped the bank transform account opening from a paper-driven, branch-dependent process into a faster, digitally managed customer onboarding journey.