One of India’s leading small finance banks serves low-income women and underserved rural households through microfinance loans that support income-generating activities.
Limited borrower information, field-level verification requirements, documentation challenges, and coordination gaps between field officers and back-office teams complicated loan processing and affected turnaround times. The bank partnered with Servosys to digitise the microfinance lending journey.
Servosys’ Microfinance Solution incorporated the following capabilities:
Mobile-First Borrower Acquisition
Digital Identity Verification
Automated Eligibility Assessment
Digitised Credit Underwriting
Paperless Loan Documentation
Connected Loan Processing
…overcoming the existing challenges of the customer.
Servosys Solutions is a unit of EML Consultancy Services Private Limited, a company headquartered in New Delhi, India. We are one of the fastest-growing providers of software products and technology services for business process automation solutions that address challenges like process turn-around time, organizational productivity, regulatory compliance, business scalability, operational visibility and excellence.
