With platforms like BPMS (Business Process Management System) the process workflow can be automated by replacing the human executers with their machines counterparts. Here, the machine (hardware or software) executes tasks of a process without any human intervention in a fully or partially automated manner.
Typically, the life cycle of a business process workflow starts with the creation of the process workflow, followed by its deployment on a BPMS platform. For example, on the BPMS platform, business processes, such as lending, customer onboarding, accounts payables, receivables, etc. can be deployed. Post-deployment, other steps of its life cycle are:
Once the workflow of the business process has been operationalized, it needs frequent changes to meet the fast-changing business requirements which is also an integral part of the workflow automation life cycle.
These modules in tandem, automate the business process workflow. The BRE can be configured with the business process rules that will guide the application to perform a task basis the data received in it either by the user or from other connected applications or 3rd party services.
With the automation of the process workflow, process-related tasks are completed automatically and the business user doesn’t require to worry about the completion of the task. As a result, the companies can focus on further growth of the business and capture more market share.
Since machines are at work, issues such as limited work hours capacity, speed, human error, performance monitoring, etc. like challenges are non-existent in the case of process workflow automation. With automation, each task is being completed at a much faster speed without any drop in performance and human errors. Also, quality and compliance can be managed in a much better way.
Let’s take one banking process – Credit Card Issuance. As a bank has already defined workflow or a set of steps or tasks (lead origination, pre-screening, documentation, limit assessment, approval, virtual card generation) to complete the credit card issuance process. To complete this process, the following things will be required:
Once all these steps have been completed, the processing of an application for credit card issuance can be started. How?
If the customer accepts the offers and agrees to the T&C, virtual credit will be offered.
Now, you see in the above example, how workflow automation is managing the most part of the credit card issuance journey with minimal human intervention. That’s exactly the benefit of process workflow automation.
Servosys Solutions is a unit of EML Consultancy Services Private Limited, a company headquartered in New Delhi, India. We are one of the fastest-growing providers of software products and technology services for business process automation solutions that address challenges like process turn-around time, organizational productivity, regulatory compliance, business scalability, operational visibility and excellence.
